Warranty and Returns
Returns & Warranty Policy for Brillia Beauty
At Brillia Beauty, we are dedicated to offering you the best shopping experience. If you encounter any issues with a product purchased from us, please get in touch with our customer service team within 30 days of receiving your order. We are here to assist you with returns, exchanges, or warranty claims.
Returns and Exchanges
For eligible returns or exchanges, the item must meet the following criteria:
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Unused and in its original packaging
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Accompanied by proof of purchase (receipt or order confirmation)
Please Note:
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Opened or used products may not be eligible for returns or exchanges unless defective.
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Certain personal care or beauty products (such as skincare, haircare, and cosmetics) are non-returnable for hygiene reasons once opened.
Warranty Claims
If your product is defective or damaged and covered under warranty, our team will work with you to find the best solution, including:
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Replacement of the item
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Repair of the product (if applicable)
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Refund (based on the manufacturer's warranty guidelines)
We take pride in offering high-quality products and will do our best to resolve any warranty issues quickly.
How to Process a Return, Exchange, or Warranty Claim
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Contact our customer service team at info@brilliabeauty.com or call us at +1 (519) 900-0404
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Provide your order number, proof of purchase, and details about the product issue.
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Our team will guide you through the next steps for returning the item or processing a warranty claim.
Please Note:
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Shipping fees are non-refundable unless the item is defective or incorrect.
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This policy applies only to online purchases made through our website. If you purchased products in-store, please speak to our staff directly for in-store return and warranty information.
Customer Satisfaction
We want to ensure that every purchase meets your expectations. If you have any questions or concerns about a return, exchange, or warranty claim, please don't hesitate to contact our friendly customer service team. We are here to assist you and ensure your satisfaction.
Thank you for choosing Brillia Beauty for your beauty needs. We value your trust in our products and are committed to making your shopping experience as smooth and enjoyable as possible!
